Senior Spa Supervisor

• As a Senior Spa Supervisor, you will help support the team of Spa Therapists and Spa Reception Team, making sure that they feel valued, engaged and ready to consistently deliver exceptional service, putting the guest at the heart of all activities.
• Nurturing and inspiring others to deliver outstanding Spa treatments and develop their knowledge to ensure they feel confident in delivering positive recommendations for our guests.
• Mindfulness and well-being is your top priority, so you will be passionate about maintaining high standards and delivering memorable guest experiences to ensure that all clients leave feeling on top of the world and with a clear mind.
• You will be helping to lead the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• Previous experience as a Senior Spa Therapist, working in a luxury 4/5 star Hotel Spa environment is required for this role.
• It is essential you have current UK beauty therapy level 3 Qualifications, and are confident in demonstrating these skills, able to carry out all treatments including facials, massage, nail and feet treatments including gel nail application. Ideally trained in using Elemis product house.
• Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
• You will be excellent at building a rapport with colleagues and guests.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

• A competitive salary package of £35,360 per year.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs. Shift timings for this role is from 10am to 6.30pm, some late evenings may be required for Spa Events.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.