Health Club & Spa Receptionist - Part time

• The role of our Health Club & Spa receptionist is to welcome and engage with our members and guests, delivering exceptional customer service through greeting them on arrival, answering phone calls, responding to emails and booking them in for treatments & classes.
• Demonstrate knowledge of the hotel, health club & spa and treatments on offer and provide thoughtful recommendations, tailored to each guest to help create magical memories.
• You will be responsible for ensuring our Health Club & Spa are clean and maintained to a very high standard creating a magical first impression, playing a key role in creating a home from home experience making sure each area is immaculately presented, setting up refreshments, locker rooms, work out areas and pre-treatment areas, and replenishing fresh towels and toiletries through out the day.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• Be passionate about going above and beyond for our members and guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Most of all, you’ll have a friendly, welcoming and genuine manner. 
• You’ll take pride in your appearance and the standards and ambiance of our Health Club & Spa.
• Previous health club or spa reception experience is desirable, but not essential, if you have a reception background and with an understanding of a spa environment then you may be considered for the role.

• A competitive salary package of £14.32 per hour, plus a share of service charge.
• This role is being offered on a 32 hour contract working 4 days out of 7, this will include working at weekends and bank holidays, which may vary depending on business needs.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.