General Manager

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delight their guests with magical experiences that offer a true escape from the every day. 

We are currently recruiting for a General Manager for New Hall Hotel and Spa to support with the ongoing transformation of the hotel in line with overall plans within Hand Picked Hotels to offer a high end of luxury and guest experience across the business.

About the role:

• As General Manager you will be fully accountable for exceeding guest expectations, delivering the financial goals and objectives alongside team management and development for the team.
• The General Manager is responsible for leading the hotel team to continually strengthen Hand Picked Hotels reputation in the market for hospitality, food and beverage delivery and execution of Magical Experiences. 
• As the owner of the Hotel’s P&L and balanced scorecard, they will be an experienced innovator who will be inspiring, motivating and developing their team to continually surpass guest expectations and identify new revenue streams.  
• You will be involved in taking New Hall Hotel and Spa forward in line with Hand Picked Hotels future strategy and aspirations.
• You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations, whist identifying and delivering new revenue streams and opportunities.
• Be the face of Hand Picked Hotels in their area and foster a positive, healthy work environment, leading by example you will promote Hand Picked Hotels vision, purpose and values within and without the company.
• Be responsible for driving implementation of central initiatives and representing the needs of the hotel and in line with the overall strategy.
  

• To be considered for this role of General Manager you must have current experience as a General Manager within a luxury hotel environment, ideally with knowledge of working with LQA and Forbes standards, local knowledge would be advantageous.
• This is not a first appointment role and will suit an experienced General Manager with well rounded hotel operations experience including sales and marketing, food and beverage, bedrooms and spa.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales, seek new revenue streams and partnerships that will increase profitability.
• Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.
• You will have up to date knowledge of statutory obligations, including health and safety, compliance, and capex management.
• A proven track record in people management, coaching and development and be an experienced innovator and be able to lead and inspire a team to operate at a high level.
• Proficient in hotel software, excel and office 365.
  

Our Benefits 

• A competitive salary package, plus bonus.
• Company pension scheme with a generous employer contribution of 10% of base salary.
• Life assurance.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 33 days including bank holidays.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.