Regional Director of Operations

Posted on 13/09/2024

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Not Specified

Midlands, Birmingham, South, Kent, Surrey

General Management, Operations

Not Specified

Permanent

Central Support Office

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Regional Director of Operations

About the Company

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delighting their guests with magical experiences that offer a true escape from the every day.

With four distinct regions, each Regional Director of Operations (RDO) will be responsible for providing inspirational and dynamic leadership to the General Managers and their teams within their region at an exciting time in the group’s journey to become the UK’s leading privately-owned country house hotel group.

As a Regional Director of Operations, you will be responsible for driving, implementing and delivering the Hand Picked philosophy of Service, Excellence, Consistency across the hotels. You will work closely with the Hand Picked Hotels Executive Leadership Team, Senior Leadership Team and Heads of Department to maximise the performance of the hotels within your region with the guest journey and guest experiences front and centre.

This exciting new role will enable you to be a key influencer for the future and ongoing transformation of Hand Picked, taking your career to new heights.

We have 4 roles, which will oversee the Southeast, Midlands, North and Channel Islands.

About the Role

This role has primary areas of focus:
•This rare and amazing opportunity will give you exposure to being part of a Senior Leadership Team, who are committed to transforming Hand Picked Hotels to become a leading country house hotel group.
•As Regional Director of Operations you will be able to utilise your experience and knowledge of the luxury hotel industry to coach General Managers and their teams, creating a people centric performance organisation embodying Hand Picked Hotels philosophy of service.
•You will be influential in establishing and creating a culture where the Hand Picked brand philosophy defines their colleagues experience throughout each of the hotels in their region.
•Be responsible for ensuring the delivery of on-site guest experience in-line with Hand Picked Hotels Brand and Values and philosophy of service, excellence and consistency, working hand in hand with your colleagues.
•Provide commercial leadership, setting clear objectives and plans of activity to deliver Hand Picked Hotels’ operational strategy and budget in line with HPH’s values.
•Be responsible for inspiring and leading the General Managers and their teams to develop and deliver annual operating plans to meet and exceed the agreed profits and targets.

About you:
•Prefable experience as a General Manager within a luxury hotel environment, with exposure to multi -site management.
•You will be a dynamic, driven leader who thrives on inspiring others with your natural passion and energy for the hospitality industry, leading from the front.
•This is amazing opportunity where you can be involved in shaping the future of Hand Picked Hotels and be part of the ongoing transformation of the brand as we strive for new heights.
•It is essential you have outstanding leadership and interpersonal skills, with the ability to motivate and guide General Managers and their teams to ensure they maximise their career potential.
•Can demonstrate the ability to critically evaluate and challenge current work practices; is an innovator, driven, passionate about hospitality and leads with heart and soul.
•Must have exceptional people leadership with a proven track record of leading and coaching teams, putting your heart and soul into everything you do.
•Confident with presenting at board level and to senior stakeholders, and able to articulate their strategy and the reasoning behind this with the focus being service, excellence and consistency.
•Outstanding communication skills, both written and verbal.
•Exceptional level of commercial and financial acumen with extensive experience in budget and P&L management.
•In-depth knowledge of current and future hospitality industry trends, best practices, luxury standards.

Company Benefits

Our Benefits:
•A competitive salary package, plus bonus discussed at interview stage.
•Company pension scheme with a generous employer contribution of 10% of base salary.
•Life assurance.
•Private Medical.
•Employee Assistance Program to support you with whatever life throws at you.
•Company Sickness Scheme Benefit.
•33 days including bank holidays.
•Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team. supported by our learning and development team.
•Discounted staff stays, including food and beverage and spa discounts.
•Annual loyalty awards (like teas and overnight stays)
•Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
•Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

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