All Locations
Channel Islands , Channel Islands - Jersey
All Departments
Front Office
Advertising Salary
£13.82 per hour
Contract Type
Casual
Hotel
Company Name:
Grand Jersey Hotel & Spa

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
 
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
 
We are currently recruiting for a Hotel Porter on a casual hours basis at Grand Jersey Hotel & Spa, part of Hand Picked Hotels.
 
Nestled on the edge of beautiful St Aubin’s Bay in St Helier, Grand Jersey Hotel & Spa is a sophisticated 5 Star resort sitting at the island’s bustling heart. Boasting 123 bedrooms, many with ocean views, this Jersey hotel has gained an enviable reputation as the ultimate wedding venue thanks to its close proximity to the bay’s beautiful sweeping beach. For a unique culinary experience, Grand Jersey’s jewel in its crown is Tassili, an exceptional fine dining restaurant. Tassili boasts 4 AA Rosettes in honour of chef Nicolas Valmagna’s creative flair for combining local ingredients with classic French flavours.

About the Role

About the role:

  • The role of our Porters is to welcome and engage with our guests through every step of their stay, delivering an exceptional guest experience, by putting the guest at the heart of everything you do.
  • Porters will demonstrate their knowledge of the hotel & local area to provide thoughtful recommendations to tailor to the guests stay and enhance their experience, helping to create magical memories.
  • Our porters are responsible for assisting guests on arrival, welcoming them to the hotel and providing luggage assistance and a full orientation of the hotel and room facilities.
  • Build and maintain relationships within the team and other departments to ensure communication is clear and be aware of all the days activities.
  • Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

  • To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel.
  • Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
  • Local knowledge of the surrounding area and places of interest are key in this role.
  • Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
  • Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
  • Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:
  • A competitive salary of £13.82 per hour.
  • This role is offered on a casual contract basis and hours will vary depending on business needs. 
  • Uniform and meals on duty will provided.
  • Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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