Internal Communications Manager

Posted on 16/10/2025

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Not Specified

Kent, Surrey

Central Support, Marketing

Not Specified

Permanent

Central Support Office

Company Name:

Hand Picked Hotels

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Internal Communications Manager

Hand Picked Hotels

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them. Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breath taking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

We are currently recruiting for an Internal Communications Manager for Hand Picked Hotels. This a permanent role that will focus on the design and deliver effective colleague communication strategies to help build trust, foster colleague engagement and support the successful implementation of transformation across Hand Picked Hotels, ensuring that internal stakeholders are well-informed, engaged, and aligned with the organisation goals and their delivery.

This role can be offered on a full or part time basis, the base location will from our Group Office in Sevenoaks in Kent, with travel to our hotels as required.

About the Role

Serve as the primary point of contact for all internal communication efforts across Hand Picked Hotels, ensuring consistent messaging across various channels and platforms.
Working within the wider business context and transformation plan / priorities, develop and implement comprehensive internal communication plans that support the transformation initiatives and foster a supportive, high performance culture
Collaborate with senior leadership to craft and disseminate key messages, updates, and announcements (including approaches and content)
Work closely with General Managers to ensure that communication strategies are aligned with the specific needs and goals of the hotels and their colleagues and that they are implemented.
Create engaging content, including newsletters, intranet updates, videos, internal memos, and others to keep colleagues informed and motivated
Monitor and evaluate the effectiveness of internal communication strategies, making adjustments as necessary to improve engagement and information retention.
Coordinate and manage internal events, such as town halls, workshops, and team-building activities, to foster engagement and collaboration among colleagues.
Scope and manage specific projects related to internal communications from initiation onwards
Act as a change agent, promoting a positive organisational culture and helping colleagues navigate through the changes with clarity and confidence.

About you:

In depth experience in internal communications working in organisations which are Consumer/Guest facing.
Have previous experience of working with a dispersed workforce environment, who are not desk based, Ie Hospitality or Retail.
Proven track record of launching and embedding internal communications plans in organisations at times change.
Strong creative and writing skills, including writing on behalf of multiple leaders and establishing tone of voice.
Experience working with multiple channels and media (including scoping videos, emails, digital communications, in person events.
Ability to be hands on and in the detail, to pivot from senior level alignment to “doing” (this is an individual contributor role)
Luxury hotel experience would be advantageous.

Company Benefits

A competitive salary package, discussed at interview stage
Company pension scheme with a generous employer contribution.
Life assurance.
Employee Assistance Program to support you with whatever life throws at you.
Company Sickness Scheme Benefit.
28 days including bank holidays, which increase with length of service.
Discounted colleague stays in our hotels and on food & drink.
Annual loyalty awards (e.g. afternoon teas and overnight stays)
Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

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