All Locations
Kent, South East
All Departments
Front Office
Advertising Salary
£14.00 per hour
Contract Type
Casual
Hotel
Company Name:
Brandshatch Place Hotel & Spa

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
 
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
 
We are currently recruiting for a Night Porter on a casual hours basis at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels.

One of the most renowned country house spa hotels in Kent, Brandshatch Place Hotel & Spa, is a beautiful rural retreat nestled within 12 acres of glorious parkland and gardens. Providing a boutique home-away-from-home, the property’s convenient location to the capital provides the best of all worlds, whether visiting for business or leisure.

About the Role

  • The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
  • Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
  • Build and maintain relationships within the team and ensure communication is clear between the shifts.
  • Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
  • To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
  • Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
  • You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera Cloud is desirable.
  • Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
  • Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
  • Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

  • A competitive salary package of £14.00 per hour, plus a share of service charge.
  • This role is being offered on a casual hours basis, hours will vary - you will be covering colleagues days off and holidays.
  • Uniform and meals on duty provided.
  • Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
  • Hand Picked Hotels is an Equal Opportunities employer.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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