Guest Services Manager

Posted on 23/04/2026

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Not Specified

Channel Islands - Jersey

Front Office

£35,705 per year

Permanent

Hotel

Company Name:

Grand Jersey Hotel & Spa

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Guest Services Manager

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Guest Services Manager at Grand Jersey Hotel & Spa, part of Hand Picked Hotels.

Nestled on the edge of beautiful St Aubin’s Bay in St Helier, Grand Jersey Hotel & Spa is a sophisticated 5 Star resort sitting at the island’s bustling heart. Boasting 123 bedrooms, many with ocean views, this Jersey hotel has gained an enviable reputation as the ultimate wedding venue thanks to its close proximity to the bay’s beautiful sweeping beach. For a unique culinary experience, Grand Jersey’s jewel in its crown is Tassili, an exceptional fine dining restaurant. Tassili boasts 4 AA Rosettes in honour of chef Nicolas Valmagna’s creative flair for combining local ingredients with classic French flavours.

About the Role

As Guest Service Manager, you will act as a primary point of contact for escalated guest concerns, ensuring all issues are handled with professionalism, empathy, and efficiency. You will take ownership of complaints, driving prompt and effective resolutions while promoting a proactive and personalised approach to guest service.
You will support the day-to-day running of the Front Office, working closely with the wider team and stepping in for the Front Office Manager when required. A key part of the role involves overseeing the concierge team, ensuring consistency in service delivery across all guest touchpoints and maintaining a seamless operational flow.
We are looking for a passionate and guest-focused Guest Service Manager to play a key role in delivering exceptional experiences across our Front Office operations. This is a hands-on position suited to someone who thrives in a fast-paced hospitality environment and is committed to maintaining the highest standards of guest satisfaction.

About you:

A strong understanding of Front Office operations is essential. You will be confident managing reservations, coordinating room allocations, handling special guest requests, and ensuring smooth and efficient check-in and check-out processes. Familiarity with Opera Cloud is highly desirable and will support your ability to deliver operational excellence.
This is an excellent opportunity for a motivated hospitality professional who is dedicated to creating memorable guest experiences while leading by example and supporting team success.

Company Benefits

Our Benefits include:

A competitive salary package of £35,705 per year, plus a share of service charge.
This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
Live in accommodation available for a weekly charge of £100.
Life assurance scheme.
Employee Assistance Program to support you with whatever life throws at you.
Company Sickness Scheme Benefit.
29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
Discounted stays with Hand Picked Hotels & on all food & drink.
Annual loyalty awards (like afternoon teas and overnight stays)
Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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