General Manager

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delight their guests with magical experiences that offer a true escape from the every day. 

We are currently recruiting for a General Manager for Bailbrook House Hotel, this prestigious luxury country house hotel is steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel is a popular venue for relaxing weekends away or for weddings and events.

About the role:

• As General Manager you will be fully accountable for exceeding guest expectations, delivering the financial goals and objectives alongside team management and development for the team.
• A General Manager within Hand Picked Hotels is expected to be innovative with excellent leadership skills and a well-rounded knowledge of managing all hotel operations alongside sales, rev par and profits and guest satisfaction.
• You will be involved in taking Bailbrook House Hotel in line with Hand Picked Hotels future strategy and aspirations.
• You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations, whist identifying and delivering new revenue streams and opportunities.

• To be considered for this role of General Manager you must have current experience as a General Manager within a luxury hotel environment, ideally of LQA or Red Star standards.
• This is not a first appointment role and will suit an experienced General Manager with knowledge of the local area and of all round hotel operations, including sales and marketing, food and beverage and rooms.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales.
• Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.
• You will have up to date knowledge of statutory obligations, including health and safety, compliance, and capex management.
• A proven track record in people management, coaching and development and be an experienced innovator.
• Proficient in hotel software, excel and office 365.
  

Our Benefits 

• A competitive salary package, plus bonus.
• Company pension scheme with a generous employer contribution of 10% of base salary.
• Life assurance.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 33 days including bank holidays.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.