Seasonal Receptionist

Posted on 06/02/2025

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Not Specified

Channel Islands , Channel Islands - Guernsey

Front Office

£14.32 Per Hour

Temporary

Hotel

Company Name:

Fermain Valley Hotel

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Seasonal Receptionist

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Seasonal Receptionist at Fermain Valley Hotel, part of Hand Picked Hotels.

This Seasonal role runs from end of March to end of September 2025.

Fermain Valley is a 4 star luxury hotel in Guernsey, with a beautiful cliff top position offering breathtaking views of the Channel Islands. All 49 rooms in this luxury hotel in Guernsey are individually designed to create an air of calm, allowing guests to completely unwind. Our award-winning chefs have created mouth-watering menus for the Rock Garden Steakhouse, Búho and the Terrace. The carefully crafted menus offer something for all tastes. Three of Guernsey’s best restaurants are located at the Fermain Valley Hotel and we’re extremely proud of their popularity with both locals and visitors.

About the Role

The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment.
Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable.
Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:

A competitive salary package of £14.32 per hour, plus a share of service charge.
Live in Accommodation charge of £92 per week inclusive of all meals and bills.
This role is being offered on a 35 hour contract and will include working early & late shifts including weekends on a rota basis, which may vary depending on business needs.
Pro rata equivalent of 28 holidays per annum – which will be paid at the end of your seasonal assignment.
An opportunity to work in a luxury environment with our talented team on the beautiful island of Guernsey.
A chance to meet new people, make new friends and have a memorable summer seasons work experience within Hand Picked Hotels.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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