Seasonal Receptionist

• The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. 
• In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

• A competitive salary package of £14.32 per hour, plus a share of service charge.
• Live in Accommodation charged at between £95 per week inclusive of all meals and bills (double ensuite room).
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 35 hours per week, which may vary depending on business needs.
• Pro rata equivalent of 29 holidays per annum – which will be paid at the end of your seasonal assignment.
• An opportunity to work in a luxury environment with our talented team on the beautiful island of Jersey.
• A chance to meet new people, make new friends and have a memorable summer seasons work experience within Hand Picked Hotels.