Deputy General Manager

Posted on 26/06/2025

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Not Specified

South West

Not Specified

Permanent

Hotel

Company Name:

Rhinefield House Hotel

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Deputy General Manager

About the Company

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.
Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delight their guests with magical experiences that offer a true escape from the every day.

A rare opportunity has arisen to join our award-winning luxury hotel Rhinefield House Hotel as Deputy General Manager. This stunning hotel is known locally as the 'Jewel in the Forest', Rhinefield House is an award-winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park, with easy road access to both Bournemouth and Southampton makes the hotel assessable.

About the Role

As the Deputy General Manager you deputise for the General Manager and assist with the day to day running of all Hotel operations ensuring luxury 5 star service and standards are delivered, creating a magical experience for our guests.
You will be responsible for leading, inspiring and developing your Head of Departments in order to achieve the goals and future aspirations for the hotel.
The Deputy General Manager will be an innovative individual with excellent leadership skills and have a well-rounded knowledge of managing all hotel operations.
This is not a first appointment role and will suit an experienced Deputy General Manager or Hotel Operations Manager with a strong Food & Beverage and overall hotel operations looking for the next step in their career.
You will have access to excellent Hand Picked training courses including our Hand Picked Leadership which is delivered by our senior People team.

About you:

To be considered for this role, you must have current Deputy GM or Operations Management experience within a high end 4 or 5 star hotel.
It is essential you have an excellent understanding of food and beverage, rooms and housekeeping and have the ability to lead from the front when required.
You must have a proven track record of delivering consistency in a multi-outlet F&B operation including a fine dining restaurant concept, bar, meetings and events.
Be able to demonstrate a strong commercial acumen, ability to drive revenue, control costs and GP’s whilst seeking new revenue opportunities to increase sales.
Experience of planning, developing and implementing new initiatives, capex and projects. Up to date knowledge of statutory obligations, health and safety and HR polices.
Had previous exposure of delivering a high level of service and standards, achieving goals and delivering on objectives to achieve a high end seamless operation.
Proficient in hotel software.

Company Benefits

A competitive salary package, plus service charge.
This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
Company pension scheme with a generous employer contribution.
Life assurance scheme.
Employee Assistance Program to support you with whatever life throws at you.
Company Sickness Scheme Benefit.
28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
Discounted colleague stays and off food and beverage.
Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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